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Testimonials

What Our Customers are Saying
  • The employees at Universal Home Experts are professionals who are very friendly.
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    “I have used Universal Home Experts a number of times for various jobs. They put in a new breaker box, LED lighting throughout my house, and redid my LED lighting in my front yard. Everything turned out very nicely. The employees at Universal Home Experts are professionals who are very friendly. Sam is the man who came to our house and he was really great! They always arrive on time and and finished in an efficient time. They keep their work neat and clean up perfectly, leaving no trace behind. Universal Home Experts is dependent and cost efficient. I highly recommend Universal Home Experts to other people!”

    Cindy R.

  • Great service overall and very professional technician named Daniel. Highly recommended!
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    “Called Universal to help with an emergency air conditioner repair and they dispatched someone within 4 hours. Great service overall and very professional technician named Daniel. Highly recommended!”

    Eric S.

  • They were outstanding. Went out of there way to help me out.
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    “They were outstanding. Went out of there way to help me out. ”

    Donna B.

  • The service tech's are always respectful, considerate and thorough.
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    “The service tech's are always respectful, considerate and thorough. They make suggestions and present alternate options, but do not try to heavily start you towards doing more work than is needed.”

    Jim C.

  • I would recommend Universal Home Experts to other people within this area; they are wonderful!
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    “Universal Home Experts did a great job. Anthony was the man who came out and he was very friendly and professional. I would recommend Universal Home Experts to other people within this area; they are wonderful!”

    Dee B.

  • The technician arrived on time and was very courteous.
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    “The technician arrived on time and was very courteous. He conducted a thorough analysis of my heating system and gave me some pointers to improve efficiency. I had just had my roof replaced due to water damage from Harvey and he found that the roofers had knocked the vent pipe to one of the heating units loose. This could have potentially been very dangerous. He reconnected the pipe correcting the problem.”

    Vernon B.

  • The new heater works great and we are completely satisfied.
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    “Graig & Jeff did a very good job of removing and replacing our two 40 gallon water heaters with a Navien Tankless Water Heater. The new heater works great and we are completely satisfied.”

    Ray E.

  • A customer for life. I highly recommend Universal Home Experts.
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    “I don't often write reviews, but I feel compelled to this evening. I received some of the best customer service today from Universal Home Experts and their electrician, Daniel Perez, that I have received in Houston. I called Universal to repair my electrical service and surge protector, which had been severely damaged by last weekend's weather and had resulted in loss of power. Daniel came to the house and explained in detail a variety of options and costs to meet my needs. The options were not cheap, but fair. He made the repairs efficiently and insisted on waiting for CenterPoint to come to the house and turn the power back on. Daniel was done at noon and, long story short, CenterPoint finally arrived at my house around 7:45 (after multiple promises to be there sooner). He wanted to ensure that the electricity was hitting all of my outlets properly and wanted to also ensure that I was comfortable with the work. I probably would have bailed at some point if I had been Daniel, but he stuck it out and checked everything out once power was finally restored. That insistence to make me feel that the job was done properly has made me a customer for life. I highly recommend Universal Home Experts.”

    Jeff K.

  • This company really goes the extra mile. The personnel does a great job communicating with the customer.
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    “Excellent company. Had some wiring replaced in my home and a new breaker box put in. Called for service and got an estimate. They came out the same day, did the work and got everything up to code. When I asked that the outside wiring be concealed they sent a tech back to change the wiring. This business puts customer service FIRST. Many companies today just want to collect a fee and be done. This company really goes the extra mile. The personnel does a great job communicating with the customer. They will call you back! The technicians are professional and very polite. Will be using them again.”

    S. T.

  • Universal Home Experts continues to impress my wife and I every time they come out. Big or small problem, they are always very respectful, helpful, and knowledgeable.
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    “Universal Home Experts continues to impress my wife and I every time they come out. Big or small problem, they are always very respectful, helpful, and knowledgeable. Most recently we have had a string of Plumbing related issues, and their plumber, Van, is very nice and helpful- always willing to show me the issue and help understand all the options to fixing the problem. I never feel like they are gouging me on price or taking advantage of my ignorance. I would recommend them for any plumbing, electrical, or HVAC issue as I have used them for all three over the past few years.”

    Zack W.

  • This is obviously a very reputable company, and we appreciated their professionalism.
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    “We had a list of minor electrical repairs that had been bothering us for months. We called and had only a few hours to wait until Mike Gustafson appeared at our house, ready to tackle the list. He was polite, ready to work, and even put on shoe covers before he entered our house, despite the fact that his shoes were clean. After climbing ladders several times, he managed to fix our problems in just a few minutes. Surprisingly, they involved things like having the wrong voltage bulb, having a bulb not inserted properly, things that did not require his expertise. He was pleasant and informative, helping us to understand why our lights didn't work properly. And, because he didn't really do much work, he only charged us the dispatch fee. He could have charged us much more, and we probably would have paid it because he was so nice! This is obviously a very reputable company, and we appreciated their professionalism. ”

    Anonymous

  • He took the time to explain everything and the cost associated with what we needed to do. He carefully explained each option both the pros and cons so that we could make the right decision.
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    “Mike Gustafson did an outstanding job putting in a surge protector in our house. He took the time to explain everything and the cost associated with what we needed to do. He carefully explained each option both the pros and cons so that we could make the right decision. Once he had finished, he took the time to explain how it worked and what we could expect. ”

    Anonymous

  • He was respectful of our time and quickly diagnosed the issue. He gave us a couple of price options for the repair and proceeded with his work in a timely manner
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    “We called Universal Home Experts to fix an electrical problem in our home. Our technician, Marcus, was nothing short of amazing from the moment he knocked on our door to the moment he left. He was respectful of our time and quickly diagnosed the issue. He gave us a couple of price options for the repair and proceeded with his work in a timely manner - he was in and out in about 30 minutes. He was very professional and a stand-up guy! I'm sure all the other electrical technicians are great, but I would highly recommend Marcus just from my personal experience with him. Thank you! ”

    Anonymous

  • Polite, informative, and efficient. Most of all competent. Thank you Universal.
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    “Polite, informative, and efficient. Most of all competent. Thank you Universal. PS My daughter who recommended you has always had the same experience. Sam will definitely be requested by me again. ”

    Anonymous

  • Anthony took great care of us at our home. What a great experience!
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    “Anthony took great care of us at our home. What a great experience! Would definitely recommend Universal Home Experts to my clients.”

    Nancy S.

  • I recommend Universal and Ricky to my neighbor after the experience.
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    “I had a most incredible experience. After working with another firm who simply blamed the problem on an OEM PC Board ($300.00 cost online), and offered to charge me $1700.00 just to change out the board. I sent them packing. After reading of Universal's Home Experts leadership on BBB and consistent 5 star ratings, I called them. After rebooting the "bad" board (i.e. turning the power back on for the system), the system still didn't cool. Ricky looked briefly at the outside unit and said the Capacitor needed replacing. He replaced it and it is running. Altogether I spent less than a new board and we're cool again. Ricky was honest, straight forward, knew what he was doing. He further was so friendly and was certainly a blessing to work with. I recommend Universal and Ricky to my neighbor after the experience. ”

    Ricky P.

  • This company really goes the extra mile.
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    “Excellent company. Had some wiring replaced in my home and a new breaker box put in. Called for service and got an estimate. They came out the same day, did the work and got everything up to code. When I asked that the outside wiring be concealed they sent a tech back to change the wiring. This business puts customer service FIRST. Many companies today just want to collect a fee and be done. This company really goes the extra mile. The personnel does a great job communicating with the customer. They will call you back! The technicians are professional and very polite. Will be using them again.”

    S. T.

  • They were very enthusiastic and informative about their work.
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    “Mike Gustafson, mike Gaddis, and new Anthony were courteous and professional. They were very enthusiastic and informative about their work. Answered all questions without talking over our head.”

    Anonymous

  • We will continue to be loyal customers with Universal Home Experts.
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    “Had Danny with Universal come out to repair a leaky bathroom faucet. He was a pleasure to have in our home. He also did our plumbing inspection and after counseling us on our 9-year-old hot water heater, we decided to replace it. He was able to accomplish the replacement during this same appointment, so I didn’t have to schedule another time for him to return which was really great. We have had HVAC replacement and lots of electrical work done by Universal and I can say they are a pleasure to work with. Their employees are always very nice and polite and are very respectful of our home and don’t leave it in a mess. We will continue to be loyal customers with Universal Home Experts.”

    Daniel H.

  • Erik I. exceeded all expectations.
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    “Erik I. exceeded all expectations. He was professional, patient, polite, knowledgeable, and helpful. He explained everything about what needed to be done and why and went out of his way to fix a problem we didn’t even know we had. He answered nearly every question we threw at him and got back to us on those questions he didn’t know off-hand. We trust him and look forward to continuing relationship with his company because of his association with it.”

    Anonymous

  • They are not pushy just professional.
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    “Your service people are very professional and thoroughly explain the work needed. They are not pushy just professional. They let you know what needs to be done and why quote you a price and let you decide. They then show up on time, are very clean and thorough, and respect your home to avoid any damage. However, you are told that they’re bonded and if an accident did happen resulting in wall or ceiling damage, it will be repaired immediately to your satisfaction. Very reassuring when extensive work is being done in an attic!”

    Anonymous

  • When I had a problem with anything, he was eager to make it right to give me peace of mind.
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    “This company has replaced almost the entire electrical component of our home. In the past month, they did a whole house circuit restoration. Javier and Levi switched out all of the light switches, outlets, and either checked or replaced all of the light fixtures as well. Javier answered all of my questions, and when I had a problem with anything, he was eager to make it right to give me peace of mind. His explanations were also thorough and very appreciated. I would hire them again, but there is no electrical work left to update at this time. Thanks for doing a great job.”

    Anonymous

  • Both techs reflect your company’s excellent reputation.
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    “Justin was very professional and efficient. He and Javier worked excellently together. Will certainly recommend your company. Both techs reflect your company’s excellent reputation.”

    Anonymous

  • Executed the repair plan efficiently and pleasantly, cleaned up after themselves, and explained what they were doing as they did it.
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    “Gilbert provided cost-effective advice with respect to several electrical fixture repairs. Justin and Daniel executed the repair plan efficiently and pleasantly, cleaned up after themselves, and explained what they were doing as they did it. I would definitely use them again.”

    Daniel P.

  • Obviously well trained and with high standards. They make their employers proud!!
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    “We were hit by lightning on May 13 at 4:30 AM. No power throughout the entire house. After several attempts to find electricians that would respond to our call for help, we landed on the jackpot! Universal sent out Joel, Mike, Reuben and a whole team of others, 5 total. They took care of everything in an efficient, respectful, professional and secure way. They were all excellent communicators and could answer questions and gave us options up front with their clear recommendations and costs for us to decide on what we wanted to do. In less than 24 hours we are confident that there are no hidden weakened electrical areas in the entire house and have an upgraded surge protector installed for added peace of mind. We will not hesitate to call them again with any electrical issues. What an amazing bunch of guys – obviously well trained and with high standards. They make their employers proud!!”

    Joel M.

  • This is truly a company that stands behind their work!
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    “I had Universal Home Experts replace my exterior home and landscape lighting this past summer in Richmond, TX. To start with, when I first called them, they came the very next day to give me a quote and return the following day to do the work. The gentlemen that Universal sent out were very professional and polite. They went out of their way to accommodate my needs and very large yard. The job was completed in one day. There have been a few kinks since installation and I’ve had to have them back out twice. Each time I’ve called they were still very polite and happily returned to fix the issue the very next day after calling each time. I was impressed by this as they had already been paid and in my experience, companies are only prompt when there is a sale involved. Universal has far exceeded my expectations each time. I have recommended them to a couple of friends thus far. This is truly a company that stands behind their work!”

    Gabriela S.

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