Universal Home Experts
Digital Privacy Policy Universal Home Experts Effective Date: 2025
Universal Home Experts (“we,” “our,” or “us”) is committed to protecting your privacy online. This Digital Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our digital services.
1. Information We Collect
When you visit our website, we may collect the following types of information:
Personal Information: Name, email, phone number, and address when you fill out forms, request services, or subscribe to our newsletter.
Technical Information: IP address, browser type, device information, and browsing behavior collected via cookies and analytics tools.
Payment Information: If you make a payment online, we collect transaction details (processed securely through third-party payment providers).
2. How We Use Your Information
We use the information collected to:
Process service requests and provide customer support.
Improve website functionality and user experience.
Analyze website traffic and user behavior for optimization.
Send promotions or service updates (with opt-out options).
Ensure website security and prevent fraud.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your online experience. These may include:
Essential Cookies: Required for website functionality.
Analytics Cookies: Help us understand user behavior and improve the site.
Marketing Cookies: Used for targeted advertising (if applicable).
You can manage cookie preferences through your browser settings.
4. Third-Party Sharing
We do not sell your personal information. However, we may share data with:
Service Providers: Trusted partners that assist with payment processing, marketing, or website hosting.
Legal Authorities: If required to comply with legal obligations.
5. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no digital platform is completely secure, and we encourage safe browsing practices.
6. Your Rights and Choices
Depending on your location, you may have rights to:
Access, correct, or delete your personal information.
Opt out of marketing communications.
Restrict or object to data processing.
To exercise your rights, contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
8. Policy Updates
We may update this Digital Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this policy, please contact us at:
Universal Home Experts
9326 Kay Ln, Houston, TX 77064
(713) 581-6224
By using our website, you consent to this Digital Privacy Policy.
Universal Home Experts will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
